Recipient complaining that attachments are not attached correctly

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Recipient complaining that attachments are not attached correctly

dianed143@comcast.net
I have someone saying that the attachments I’m sending are showing up inline and therefore she has to save them all individually and rename them.

This is coming through Apple Mail or iPhone.

I have Windows-friendly selected.

I can attempt this through my web client but I’m fairly frustrated that she’s claiming it’s not working this way. I’ve using Mail for 5 years and it’s the first complaint I’ve gotten like this.

Diane




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Re: Recipient complaining that attachments are not attached correctly

Kim Gammelgaard
Hi Diane,

What type of files are your attachments? JPG or PDF perhaps?

Best

Kim



> Den 14. aug. 2017 kl. 15.19 skrev Diane <[hidden email]>:
>
> I have someone saying that the attachments I’m sending are showing up inline and therefore she has to save them all individually and rename them.
>
> This is coming through Apple Mail or iPhone.
>
> I have Windows-friendly selected.
>
> I can attempt this through my web client but I’m fairly frustrated that she’s claiming it’s not working this way. I’ve using Mail for 5 years and it’s the first complaint I’ve gotten like this.
>
> Diane
>
>




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Re: Recipient complaining that attachments are not attached correctly

dianed143@comcast.net
Plain ol’ jpg.

We were originally able to get some to her by my client  saving them to his phone and sending direct (he was forwarding my email to her and that didn’t work). But that only worked for 2 emails and then he got stuck again.

I figured I’d resend them all fresh from my email and all would be well but nope, not a one.

I finally uploaded them to google drive and she got them. I don’t know how printing is going though!

I suspect it’s one of those between the keyboard and computer things but just in case it’s not…..

Diane


> On Aug 14, 2017, at 9:27 AM, Kim Gammelgaard <[hidden email]> wrote:
>
> Hi Diane,
>
> What type of files are your attachments? JPG or PDF perhaps?
>
> Best
>
> Kim
>
>
>
>> Den 14. aug. 2017 kl. 15.19 skrev Diane <[hidden email]>:
>>
>> I have someone saying that the attachments I’m sending are showing up inline and therefore she has to save them all individually and rename them.
>>
>> This is coming through Apple Mail or iPhone.
>>
>> I have Windows-friendly selected.
>>
>> I can attempt this through my web client but I’m fairly frustrated that she’s claiming it’s not working this way. I’ve using Mail for 5 years and it’s the first complaint I’ve gotten like this.
>>
>> Diane
>>
>>
>
>




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Re: Recipient complaining that attachments are not attached correctly

Andy Affleck-2
Aren’t inline attachmnts available via the little mysterious only-shows-up-when-you-roll-over-them conttrols at the top, center of the message below the headers?

-A

> On Aug 14, 2017, at 10:40, Diane <[hidden email]> wrote:
>
> Plain ol’ jpg.
>
> We were originally able to get some to her by my client  saving them to his phone and sending direct (he was forwarding my email to her and that didn’t work). But that only worked for 2 emails and then he got stuck again.
>
> I figured I’d resend them all fresh from my email and all would be well but nope, not a one.
>
> I finally uploaded them to google drive and she got them. I don’t know how printing is going though!
>
> I suspect it’s one of those between the keyboard and computer things but just in case it’s not…..
>
> Diane
>
>
>> On Aug 14, 2017, at 9:27 AM, Kim Gammelgaard <[hidden email]> wrote:
>>
>> Hi Diane,
>>
>> What type of files are your attachments? JPG or PDF perhaps?
>>
>> Best
>>
>> Kim
>>
>>
>>
>>> Den 14. aug. 2017 kl. 15.19 skrev Diane <[hidden email]>:
>>>
>>> I have someone saying that the attachments I’m sending are showing up inline and therefore she has to save them all individually and rename them.
>>>
>>> This is coming through Apple Mail or iPhone.
>>>
>>> I have Windows-friendly selected.
>>>
>>> I can attempt this through my web client but I’m fairly frustrated that she’s claiming it’s not working this way. I’ve using Mail for 5 years and it’s the first complaint I’ve gotten like this.
>>>
>>> Diane
>>>
>>>
>>
>>
>
>
>
>
> ____________TidBITS Talk Participation Guidelines____________
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> Be polite and constructive, and comment on posts, not people.
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> ____Mailing List Manners: http://tidbits.com/series/1141 ____




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Re: Recipient complaining that attachments are not attached correctly

Alan Forkosh
In reply to this post by dianed143@comcast.net
Under the Edit->Attachments menu in Apple Mail is the option to “Insert Attachments at End”.

I find that works when I compose the message in Mail, but when I start a mail message from an app (e.g. via the Share menu), Mail places my signature below the item meant to be an attachment. 

Alan Forkosh                    Oakland, CA
[hidden email]
http://al4kosh.com







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Re: Recipient complaining that attachments are not attached correctly

Jeffrey Jones-2
In reply to this post by dianed143@comcast.net
On Aug 14, 2017, at 9:19 AM, Diane <[hidden email]> wrote:

I have someone saying that the attachments I’m sending are showing up inline and therefore she has to save them all individually and rename them. 

I assume the recipient is using Windows? I have heard that some Windows email apps are stupid about handling attachments unless they are the very last thing in the message.
Try Edit > Attachments > Always Insert Attachments at End of Message.



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Re: Recipient complaining that attachments are not attached correctly

dianed143@comcast.net
In reply to this post by Andy Affleck-2
Can you send me a screen shot privately? I’m not sure I know what you’re talking about

Thanks
Diane

> On Aug 14, 2017, at 10:44 AM, Andy Affleck <[hidden email]> wrote:
>
> Aren’t inline attachmnts available via the little mysterious only-shows-up-when-you-roll-over-them conttrols at the top, center of the message below the headers?
>
> -A
>
>> On Aug 14, 2017, at 10:40, Diane <[hidden email]> wrote:
>>
>> Plain ol’ jpg.
>>
>> We were originally able to get some to her by my client  saving them to his phone and sending direct (he was forwarding my email to her and that didn’t work). But that only worked for 2 emails and then he got stuck again.
>>
>> I figured I’d resend them all fresh from my email and all would be well but nope, not a one.
>>
>> I finally uploaded them to google drive and she got them. I don’t know how printing is going though!
>>
>> I suspect it’s one of those between the keyboard and computer things but just in case it’s not…..
>>
>> Diane
>>
>>
>>> On Aug 14, 2017, at 9:27 AM, Kim Gammelgaard <[hidden email]> wrote:
>>>
>>> Hi Diane,
>>>
>>> What type of files are your attachments? JPG or PDF perhaps?
>>>
>>> Best
>>>
>>> Kim
>>>
>>>
>>>
>>>> Den 14. aug. 2017 kl. 15.19 skrev Diane <[hidden email]>:
>>>>
>>>> I have someone saying that the attachments I’m sending are showing up inline and therefore she has to save them all individually and rename them.
>>>>
>>>> This is coming through Apple Mail or iPhone.
>>>>
>>>> I have Windows-friendly selected.
>>>>
>>>> I can attempt this through my web client but I’m fairly frustrated that she’s claiming it’s not working this way. I’ve using Mail for 5 years and it’s the first complaint I’ve gotten like this.
>>>>
>>>> Diane
>>>>
>>>>




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Re: Recipient complaining that attachments are not attached correctly

dianed143@comcast.net
In reply to this post by Jeffrey Jones-2

On Aug 14, 2017, at 11:03 AM, Jeffrey Jones <[hidden email]> wrote:

On Aug 14, 2017, at 9:19 AM, Diane <[hidden email]> wrote:

I have someone saying that the attachments I’m sending are showing up inline and therefore she has to save them all individually and rename them. 

I assume the recipient is using Windows? I have heard that some Windows email apps are stupid about handling attachments unless they are the very last thing in the message.
Try Edit > Attachments > Always Insert Attachments at End of Message.

And Alan….. I had that set at one point and I see it’s not set now. I’m going to send her one that way as a test…. even though they were technically the last thing in the message, no sig.

Thanks!
Diane




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Re: Recipient complaining that attachments are not attached correctly

Howard E. Rosenman
Wouldn't compressing the files solve this? It will be an attached .zip file, which the Windows user can uncompress.


--
Howard E. Rosenman
Everett, WA, USA
[hidden email] | Twitter: @hrosenman

On Aug 14, 2017, at 8:14 AM, Diane <[hidden email]> wrote:


On Aug 14, 2017, at 11:03 AM, Jeffrey Jones <[hidden email]> wrote:

On Aug 14, 2017, at 9:19 AM, Diane <[hidden email]> wrote:

I have someone saying that the attachments I’m sending are showing up inline and therefore she has to save them all individually and rename them. 

I assume the recipient is using Windows? I have heard that some Windows email apps are stupid about handling attachments unless they are the very last thing in the message.
Try Edit > Attachments > Always Insert Attachments at End of Message.

And Alan….. I had that set at one point and I see it’s not set now. I’m going to send her one that way as a test…. even though they were technically the last thing in the message, no sig.

Thanks!
Diane



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Re: Recipient complaining that attachments are not attached correctly

dianed143@comcast.net
That may, I’m just not sure she’ll be happy if I keep emailing her!

Sending as the last thing didn’t help either. 

I think this is a similar issue to the squished attachments I had a few years back, again only with a select group of people. They are not squished this time but apparently very small and not really attached - more like a large emoticon.

Diane



On Aug 14, 2017, at 11:20 AM, Howard E. Rosenman <[hidden email]> wrote:

Wouldn't compressing the files solve this? It will be an attached .zip file, which the Windows user can uncompress.


--
Howard E. Rosenman
Everett, WA, USA
[hidden email] | Twitter: @hrosenman

On Aug 14, 2017, at 8:14 AM, Diane <[hidden email]> wrote:


On Aug 14, 2017, at 11:03 AM, Jeffrey Jones <[hidden email]> wrote:

On Aug 14, 2017, at 9:19 AM, Diane <[hidden email]> wrote:

I have someone saying that the attachments I’m sending are showing up inline and therefore she has to save them all individually and rename them. 

I assume the recipient is using Windows? I have heard that some Windows email apps are stupid about handling attachments unless they are the very last thing in the message.
Try Edit > Attachments > Always Insert Attachments at End of Message.

And Alan….. I had that set at one point and I see it’s not set now. I’m going to send her one that way as a test…. even though they were technically the last thing in the message, no sig.

Thanks!
Diane





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Re: Recipient complaining that attachments are not attached correctly

Fearghas McKay


> On 14 Aug 2017, at 11:29, Diane <[hidden email]> wrote:
>
> That may, I’m just not sure she’ll be happy if I keep emailing her!
>
> Sending as the last thing didn’t help either.
>
> I think this is a similar issue to the squished attachments I had a few years back, again only with a select group of people. They are not squished this time but apparently very small and not really attached - more like a large emoticon.

You are sending them as original size and not reducing them ?

Just in case :)

        f




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Re: Recipient complaining that attachments are not attached correctly

dianed143@comcast.net
>>
>>
>
> You are sending them as original size and not reducing them ?
>
> Just in case :)
>


Yes! :) I think sending reduced fixed it last time but this time it's actual size as they need to be printed.

Diane



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Re: Recipient complaining that attachments are not attached correctly

Fritz Mills
In reply to this post by dianed143@comcast.net

> On Aug 14, 2017, at 8:19 AM, Diane <[hidden email]> wrote:
>
> I have someone saying that the attachments I’m sending are showing up inline and therefore she has to save them all individually and rename them.
>
> This is coming through Apple Mail or iPhone.
>
> I have Windows-friendly selected.
>
> I can attempt this through my web client but I’m fairly frustrated that she’s claiming it’s not working this way. I’ve using Mail for 5 years and it’s the first complaint I’ve gotten like this.
>
When you go into Preferences—>Composing is the message format “Rich Text” or “Plain Text”? If it’s set to “Plain Text”, you might try changing it. I’m not sure it will help, but I seem to recall a very long time ago having a similar experience and I seem to remember that is what fixed it. YMMV




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Re: Recipient complaining that attachments are not attached correctly

Papa Gordie
In reply to this post by dianed143@comcast.net
On Aug 14 2017 at 10:16:17 [hidden email] wrote:

<snip>

> Yes! :) I think sending reduced fixed it last time but this time it's actual size as they need to be printed.


I had a similar issue recently and after about 6 failed attempts the only solution in my case was to set up Outlook on my Mac.

However, have you considered uploading the pics to a site such as Dropbox and sending a link ?

Good luck,

Gord





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Re: Recipient complaining that attachments are not attached correctly

dianed143@comcast.net

> On Aug 14, 2017, at 1:33 PM, Papa Gordie <[hidden email]> wrote:
>
> On Aug 14 2017 at 10:16:17 [hidden email] wrote:
>
> <snip>
>
>> Yes! :) I think sending reduced fixed it last time but this time it's actual size as they need to be printed.
>
>
> I had a similar issue recently and after about 6 failed attempts the only solution in my case was to set up Outlook on my Mac.
>
> However, have you considered uploading the pics to a site such as Dropbox and sending a link ?
>
> Good luck,
>
> Gord


I uploaded them to Google Drive and she was able to get them.

She is using Outlook - which is what had a problem with my other attachments a few years back.

I do have rich text turned on and have not tried anything else with her.

Does this also explain why the iPhone was an issue too?

Diane




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