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TidBITS: AirPods Tip: Save Your Serial Number

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AirPods Tip: Save Your Serial Number

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AirPods Tip: Save Your Serial Number

By Josh Centers
http://tidbits.com/article/17840

If you lose one of your AirPods, Apple is happy to replace it for $69. But if you lose your charging case, Apple will replace it (again for $69) only if you can provide your serial number. So it’s a good idea to save your serial number in a secure vault like 1Password or even just an entry in the Notes app. Look for the serial number on the AirPods packaging, under the case lid in the indentation for the left AirPod, or in Settings > General > About > AirPods in iOS.

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Article copyright © 2018 By Josh Centers . Reuse governed by Creative Commons License.




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Re: TidBITS: AirPods Tip: Save Your Serial Number

@lbutlr
On 2018-03-12 (14:36 MDT), TidBITS Articles <[hidden email]> wrote:
>
> If you lose one of your AirPods, Apple is happy to replace it for $69. But if you lose your charging case, Apple will replace it (again for $69) only if you can provide your serial number.

I am pretty sure that if you purchased the item from Apple they will have a record of your serial number.

--
Two, Four, Six, Eight! Time to Transubstantiate!




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Re: TidBITS: AirPods Tip: Save Your Serial Number

adamengst
Administrator
I am pretty sure that if you purchased the item from Apple they will have a record of your serial number.

I looked in the order for the ones that Tonya uses (in my Apple Store account, since we buy everything from one account for sanity’s sake) and couldn’t find any such record. And the AirPods weren’t listed in the Devices section of Tonya’s Apple ID page. So I don’t see any way of looking up the information after the fact, assuming the case was lost.

In the linked article, based on a conversation at Reddit, people are saying that Apple largely hasn’t been helpful.


cheers... -Adam



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Re: TidBITS: AirPods Tip: Save Your Serial Number

Brian Pearce
In reply to this post by @lbutlr
Actually, that’s not the case — for hardware service requests, the burden is on the customer to provide Proof-of-Purchase when necessary. Unless some kind of AppleCare coverage was purchased with a product, an End User is not generally associated with a Serial Number, not in a way that would be useful for hardware services to be processed.

BRIAN



> On Mar 12, 2018, at 6:28 PM, @lbutlr <[hidden email]> wrote:
>
> On 2018-03-12 (14:36 MDT), TidBITS Articles <[hidden email]> wrote:
>>
>> If you lose one of your AirPods, Apple is happy to replace it for $69. But if you lose your charging case, Apple will replace it (again for $69) only if you can provide your serial number.
>
> I am pretty sure that if you purchased the item from Apple they will have a record of your serial number.
>
> --
> Two, Four, Six, Eight! Time to Transubstantiate!
>
>
>
>
> ____________TidBITS Talk Participation Guidelines____________
> Post only when you have something substantive to contribute.
> Be polite and constructive, and comment on posts, not people.
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Re: TidBITS: AirPods Tip: Save Your Serial Number

Alan Forkosh
In reply to this post by adamengst
As I said in my comment on the Tidbits article, the serial number is on the emailed  pick-up receipt from when I picked up my Airpods from the Union Square Apple Store after ordering them online. My Apple Watch and Home Pod have similar receipts.

Alan Forkosh                    Oakland, CA
[hidden email]
http://al4kosh.com



On Mar 12, 2018, at 4:12 PM, Adam Engst <[hidden email]> wrote:

I am pretty sure that if you purchased the item from Apple they will have a record of your serial number.

I looked in the order for the ones that Tonya uses (in my Apple Store account, since we buy everything from one account for sanity’s sake) and couldn’t find any such record. And the AirPods weren’t listed in the Devices section of Tonya’s Apple ID page. So I don’t see any way of looking up the information after the fact, assuming the case was lost.

In the linked article, based on a conversation at Reddit, people are saying that Apple largely hasn’t been helpful.


cheers... -Adam


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Re: TidBITS: AirPods Tip: Save Your Serial Number

adamengst
Administrator
As I said in my comment on the Tidbits article, the serial number is on the emailed  pick-up receipt from when I picked up my Airpods from the Union Square Apple Store after ordering them online. My Apple Watch and Home Pod have similar receipts.

I got ours via mail, and it was much harder to find. I had to search my email for the receipt (I keep everything) and then follow a link to the Apple Store site for that order, log in, and then choose Print Invoice from a pop-up menu in the section associated with the AirPods. It didn't appear anywhere else.

That said, I verified the serial number against the one on the inside cover of the case, and wow is that hard to get a picture of, even with the Magnifier in iOS 11 on my iPhone. Super tiny… 

cheers... -Adam



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Re: TidBITS: AirPods Tip: Save Your Serial Number

Josh Centers
I think I've figured this out. If you bought an Apple product in the physical store, your email receipt shows the serial number. If you ordered online, it doesn't.

Josh Centers
Managing Editor - TidBITS

On Mon, Mar 12, 2018 at 6:22 PM, Adam Engst <[hidden email]> wrote:
As I said in my comment on the Tidbits article, the serial number is on the emailed  pick-up receipt from when I picked up my Airpods from the Union Square Apple Store after ordering them online. My Apple Watch and Home Pod have similar receipts.

I got ours via mail, and it was much harder to find. I had to search my email for the receipt (I keep everything) and then follow a link to the Apple Store site for that order, log in, and then choose Print Invoice from a pop-up menu in the section associated with the AirPods. It didn't appear anywhere else.

That said, I verified the serial number against the one on the inside cover of the case, and wow is that hard to get a picture of, even with the Magnifier in iOS 11 on my iPhone. Super tiny… 



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Re: TidBITS: AirPods Tip: Save Your Serial Number

James R Cutler
In reply to this post by adamengst
When I pick up an order from one of the Apple Stores I always get the paper receipt and also ask that it be mailed. The last several emails have included the complete invoice as part of the message — as in the following [edited for privacy] quote from one.

Item Product Product Description Total Total Unit Extended Number Ordered Shipped Price Price 001 MPTV2LL/A MBP 15.4 SL/2.9GHZ/RP 560 1 1 nnnnn nnnn SerialNo.: ( C02Vxxxxxxxx ) 006 S6056LL/A APPLECARE+ FOR MB PRO 15' 1 1 nnnnn nnnn
002 MPTT2LL/A MBP 15.4 SG/2.9GHZ/RP 560 1 1 nnnnn nnnn
SerialNo.: ( C02Vxxxxxxxx ) 007 S6056LL/A APPLECARE+ FOR MB PRO 15' 1 1 nnnnn nnnn
003 MJ1M2AM/A USB-C TO USB ADAPTER-AME 2 2 nnnnn nnnn
004 MK0X2AM/A USB-C TO LIGHTNING CABLE 2 2 nnnnn nnnn
005 MMEL2AM/A THUNDERBOLT 3 TO THUNDERB 2 2 nnnnn nnnn

I ask for the paper to show any over-zealous mall security or other law enforcement.
I ask for the email because little strips of paper blow away or otherwise eventually disappear. And, yes, I do use search in Mail to find a serial number that has not yet been listed in my 1Password protected inventory.

James R. Cutler
PGP keys at http://pgp.mit.edu

On Mar 12, 2018, at 7:22 PM, Adam Engst <[hidden email]> wrote:

As I said in my comment on the Tidbits article, the serial number is on the emailed  pick-up receipt from when I picked up my Airpods from the Union Square Apple Store after ordering them online. My Apple Watch and Home Pod have similar receipts.

I got ours via mail, and it was much harder to find. I had to search my email for the receipt (I keep everything) and then follow a link to the Apple Store site for that order, log in, and then choose Print Invoice from a pop-up menu in the section associated with the AirPods. It didn't appear anywhere else.

That said, I verified the serial number against the one on the inside cover of the case, and wow is that hard to get a picture of, even with the Magnifier in iOS 11 on my iPhone. Super tiny… 

cheers... -Adam


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Re: TidBITS: AirPods Tip: Save Your Serial Number

Alan Forkosh
In reply to this post by Josh Centers
One small correction: if you PICKED UP the order at a physical store, the serial number will be on the emailed receipt. It is also on the invoice accessible via the order number. I assume that if you purchase the item in the store, the serial number will also be on the receipt.

Interestingly, in the 4 years, all my purchases of major Apple products ((i.e bigger than a cable or watch band) have been made via online ordering. Since I live close to several physical Apple Stores, I pick them up unless that option is unavailable or is slower than having it delivered to my house.

(Note on that last option: Apple Store availability for customized computers used to be competitive with home delivery. However, when I ordered an iMac in late 2015, home delivery was about a week faster. I think that was because Apple made these items part of normal store restocking rather than individual deliveries).

Alan Forkosh                    Oakland, CA
[hidden email]
http://al4kosh.com



On Mar 12, 2018, at 4:26 PM, Josh Centers <[hidden email]> wrote:

I think I've figured this out. If you bought an Apple product in the physical store, your email receipt shows the serial number. If you ordered online, it doesn't.





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Re: TidBITS: AirPods Tip: Save Your Serial Number

TidBITS Talk mailing list
In reply to this post by @lbutlr
Thanks for this info. I know that I could have Apple look it up if I needed it, but that can take time and effort. I've added the serial number to a list I have in Notes. That will make it easier if I need it.



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From: "@lbutlr" <[hidden email]>
To: [hidden email]
Sent: Monday, March 12, 2018 3:29 PM
Subject: Re: TidBITS: AirPods Tip: Save Your Serial Number

On 2018-03-12 (14:36 MDT), TidBITS Articles <[hidden email]> wrote:
>
> If you lose one of your AirPods, Apple is happy to replace it for $69. But if you lose your charging case, Apple will replace it (again for $69) only if you can provide your serial number.

I am pretty sure that if you purchased the item from Apple they will have a record of your serial number.

--
Two, Four, Six, Eight! Time to Transubstantiate!





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Re: TidBITS: AirPods Tip: Save Your Serial Number

@lbutlr
In reply to this post by Brian Pearce
On 2018-03-12 (17:12 MDT), Brian Pearce <[hidden email]> wrote:
>> On Mar 12, 2018, at 6:28 PM, @lbutlr <[hidden email]> wrote:
>> On 2018-03-12 (14:36 MDT), TidBITS Articles <[hidden email]> wrote:
>>>
>>> If you lose one of your AirPods, Apple is happy to replace it for $69. But if you lose your charging case, Apple will replace it (again for $69) only if you can provide your serial number.

>> I am pretty sure that if you purchased the item from Apple they will have a record of your serial number.

> Actually, that’s not the case — for hardware service requests, the burden is on the customer to provide Proof-of-Purchase when necessary. Unless some kind of AppleCare coverage was purchased with a product, an End User is not generally associated with a Serial Number, not in a way that would be useful for hardware services to be processed.

When I bought my AirPods they were definitely associated with my AppleID since that is where the recipe was sent. If I go check my orders, the AirPods are right there and if I go to print the invoice, the serial number is on the invoice.

So yes, Apple has a record of my serial number.

When I buy anything from Apple, even in the Brick and Mortar stores, if it is serialized I have to buy it from an employee and I give them my AppleID for the recipe and then the purchase shows up at support.apple.com in my order history.

--
"He raised his hammer defiantly and opened his mouth to say, "Oh, yeah?"
but stopped, because just by his ear he heard a growl. It was quite low
and soft, but it had a complex little waveform which went straight down
into a little knobbly bit in his spinal column where it pressed an
ancient button marked Primal Terror."




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Re: TidBITS: AirPods Tip: Save Your Serial Number

Brian Pearce
> When I bought my AirPods they were definitely associated with my AppleID since that is where the recipe was sent. If I go check my orders, the AirPods are right there and if I go to print the invoice, the serial number is on the invoice.
>
> So yes, Apple has a record of my serial number.

In my experience as an Authorized Service Provider, you cannot take it as given that Apple having recorded a product serial number and associated it with your Apple ID at the time of purchase (say, on a purchase receipt) will mean that, should the time come for service, whomever you’re working with will have access to that information — even if you do.

Apple’s service procedures often require a customer to show proof of purchase — particularly when a serial number isn’t available, and especially when that applies to warranty service.

Apple is a big, BIG organization, and “sales” and “service” don’t always intersect in ways that are most helpful for customers (to say nothing of the customer service representatives who often have to help customers navigate these issues).

BRIAN





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