Wyze Cam shipping delay

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Wyze Cam shipping delay

Ron Risley
Apropos Wyze Cam backorder shipping date, I ordered a Wyze Cam yesterday. I received this email today:

> Begin forwarded message:
>
> From: Wyze Cam <[hidden email]>
> Subject: Sorry, we messed up!
> Date: March 1, 2018 at 18:46:14 PST
> Reply-To: Wyze Cam <[hidden email]>
>
> View this email in your browser.
> I'm sorry to let you down.
>
> When you placed a pre-order for a Wyze Cam v2 with us, we told you it would either ship by the end of February or in the week of 3/5.
>  
> Unfortunately, we’re now expecting a 3-4 week delay in shipping your order to you.
>  
> We received the first batch of v2 inventory in our Seattle warehouse this week. During the final round of inspection, right before we were ready to ship, we found that a small percentage of them contained a tiny morsel of dust on the camera’s CMOS sensor, compromising the image quality.
>  
> The dust particles resulted from using the new CSP packaging for v2’s CMOS sensor. Let me show you some photos:
>
> This is the CMOS sensor for the original Wyze Cam using the standard QFN packaging.
>
>
> This is the CMOS sensor for Wyze Cam v2 using the new CSP packaging.
>
> The CSP packaging provides better stability and reliability, but it calls for much more stringent cleanliness standards in the manufacturing process. In this case, there were tiny particles of dust left on the CMOS sensor for some of the units inspected. As CEO of the company, I take full responsibility for what happened.
>  
> Some of you may question why we needed to risk changing the image sensor and adopting a new technology. The original Wyze Cam was selling well. Why didn't we play it safe and continue with the old parts and technology? Many people doubted that we would be able to offer a high quality product at such a low price when we launched the original Wyze Cam 4 months ago. We proved them wrong. But I didn't want to stop there. I challenged my team to upgrade the product with new features without adding cost. The new image sensor allowed us to enable Motion Tagging and even higher image quality especially for night vision in v2.    
>
> Frankly, and painfully, this was harder than I expected.
>  
> The good news is that we have a solution in place. Our factory will be producing new units under the improved manufacturing conditions. The bad news is there will be a 3-4 week delay in shipping them to you.
>  
> If you decide to wait for the new units, I want to personally thank you for your support. I know many of you have requested extension cables so that you can install your Wyze Cam further away from a power outlet. As a small token of my gratitude (and apology), I’m sending each one of you an extension cord along with your order (one cord for each unit ordered).
>
>
>
> However, I understand some of you may not want to wait that long and want to cancel your order. If that’s the case, please email [hidden email] and write “Cancel [Order Number]” in the subject line. We’ll issue you a full refund as soon as we receive your request.
>  
> I can’t say enough how bad I feel about messing this one up, but I hope you’ll forgive us while we make it right. My team and I are determined to reach new heights against all odds, and we appreciate your support along the way. We can’t do this without you.
>  
> Thank you!
>
> Sincerely,  
>
> Yun Zhang
> Founder and CEO, Wyze Labs, Inc.
>
>
>
>
>
>
> © 2018 Wyze Labs, Inc.
> www.wyzecam.com
> 4030 Lake Washington Blvd NE, Suite 200
> Kirkland, WA 98033
> Update your profile or unsubscribe from this list




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Re: Wyze Cam shipping delay

Tori Hernandez
Thank you. I haven’t rec’d such notice yet.

Tori Hernandez
415 272 1944

 "A discussion should be a genuine attempt to explore a subject rather than a battle between competing egos"…Edward De Bono





On Mar 1, 2018, at 6:49 PM, Ron Risley <[hidden email]> wrote:

Apropos Wyze Cam backorder shipping date, I ordered a Wyze Cam yesterday. I received this email today:

Begin forwarded message:

From: Wyze Cam <[hidden email]>
Subject: Sorry, we messed up!
Date: March 1, 2018 at 18:46:14 PST
Reply-To: Wyze Cam <[hidden email]>

View this email in your browser.
I'm sorry to let you down.

When you placed a pre-order for a Wyze Cam v2 with us, we told you it would either ship by the end of February or in the week of 3/5. 

Unfortunately, we’re now expecting a 3-4 week delay in shipping your order to you. 

We received the first batch of v2 inventory in our Seattle warehouse this week. During the final round of inspection, right before we were ready to ship, we found that a small percentage of them contained a tiny morsel of dust on the camera’s CMOS sensor, compromising the image quality. 

The dust particles resulted from using the new CSP packaging for v2’s CMOS sensor. Let me show you some photos: 

This is the CMOS sensor for the original Wyze Cam using the standard QFN packaging.


This is the CMOS sensor for Wyze Cam v2 using the new CSP packaging. 

The CSP packaging provides better stability and reliability, but it calls for much more stringent cleanliness standards in the manufacturing process. In this case, there were tiny particles of dust left on the CMOS sensor for some of the units inspected. As CEO of the company, I take full responsibility for what happened.

Some of you may question why we needed to risk changing the image sensor and adopting a new technology. The original Wyze Cam was selling well. Why didn't we play it safe and continue with the old parts and technology? Many people doubted that we would be able to offer a high quality product at such a low price when we launched the original Wyze Cam 4 months ago. We proved them wrong. But I didn't want to stop there. I challenged my team to upgrade the product with new features without adding cost. The new image sensor allowed us to enable Motion Tagging and even higher image quality especially for night vision in v2.    

Frankly, and painfully, this was harder than I expected.

The good news is that we have a solution in place. Our factory will be producing new units under the improved manufacturing conditions. The bad news is there will be a 3-4 week delay in shipping them to you. 

If you decide to wait for the new units, I want to personally thank you for your support. I know many of you have requested extension cables so that you can install your Wyze Cam further away from a power outlet. As a small token of my gratitude (and apology), I’m sending each one of you an extension cord along with your order (one cord for each unit ordered). 



However, I understand some of you may not want to wait that long and want to cancel your order. If that’s the case, please email [hidden email] and write “Cancel [Order Number]” in the subject line. We’ll issue you a full refund as soon as we receive your request.

I can’t say enough how bad I feel about messing this one up, but I hope you’ll forgive us while we make it right. My team and I are determined to reach new heights against all odds, and we appreciate your support along the way. We can’t do this without you. 

Thank you! 

Sincerely,  

Yun Zhang
Founder and CEO, Wyze Labs, Inc.






© 2018 Wyze Labs, Inc.
www.wyzecam.com
4030 Lake Washington Blvd NE, Suite 200
Kirkland, WA 98033
Update your profile or unsubscribe from this list




____________TidBITS Talk Participation Guidelines____________
Post only when you have something substantive to contribute.
Be polite and constructive, and comment on posts, not people.
Quote sparingly, if at all. We all read the previous message.
Start threads with a new message to [hidden email].
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____Mailing List Manners: http://tidbits.com/series/1141 ____




____________TidBITS Talk Participation Guidelines____________
Post only when you have something substantive to contribute.
Be polite and constructive, and comment on posts, not people.
Quote sparingly, if at all. We all read the previous message.
Start threads with a new message to [hidden email].
Read archives at: http://tidbits.com/pipermail/tidbits-talk/
Unsubscribe at: http://tidbits.com/mailman/options/tidbits-talk
____Mailing List Manners: http://tidbits.com/series/1141 ____